Payments

Go to Dashboard > Invoices and click Create Invoice.

Pick the athlete from the dropdown. If the athlete is a minor with a linked parent, the parent's name appears next to the athlete's name. The invoice will be billed to the parent automatically.

Choose from the following line item types:

• Session Fee: Charge for a specific lesson or class.
• Plan: Every active plan the athlete is enrolled in auto-populates as its own line item with the correct price. Remove any plan line you do not want to bill this cycle.
• Custom: Any other charge with a description and amount.

Each invoice has a payment method. The default is Stripe (online card or ACH). If your club has Zelle handles registered (see Zelle Setup), you can also pick Zelle and select which recipient handle to show the payer. Switching the method changes the payer-facing email and the invoice detail page accordingly.

Until Stripe Connect onboarding is complete, the Stripe option is hidden in the Create Invoice modal so you do not generate invoices that cannot be paid online. Connect Stripe (see Stripe Setup) to enable it.

If the invoice is generated from a membership plan that has a per-plan Zelle recipient override configured, that recipient is used automatically. This is useful when, for example, private-lesson plans should route to the coach while group-class plans route to the club.

Choose a due date and click Save as Draft. Draft invoices can be edited freely before sending.

Open the draft invoice and click Send. The payer (athlete or their parent) receives an email with a payment link and an in-app notification. Stripe invoices include a Pay Nowbutton that opens a secure checkout page; Zelle invoices include the recipient handle and the invoice reference to enter in the payer's banking app.

Because Zelle transfers happen bank-to-bank, FencR cannot detect when funds arrive. After you confirm the deposit in your bank account, open the invoice and click Mark as Paid. (Stripe invoices flip to Paid automatically via webhook.)

Invoices move through these statuses: Draft, Sent, Overdue, Paid, or Cancelled. Use the filter tabs on the Invoices page to find invoices by status. The outstanding total is displayed at the top of the page.

Go to Dashboard > Settings > Integrations and click Connect with Stripe. You will be redirected to Stripe's OAuth authorize page.

If your club already has a Stripe account, sign in on that page to attach it to FencR directly. If you do not, choose Create new account on the same screen and Stripe will walk you through identity verification as described below.

Stripe requires Know Your Customer (KYC) information to comply with financial regulations. You will need to provide:

• Business name and type (or personal details for sole proprietors)
• EIN or Social Security Number
• Bank account for payouts
• A valid ID document for the account representative

After completing Stripe's onboarding, you are redirected back to FencR. Your Integrations page should show Stripe as Connected. Online payments are now active for invoices and subscriptions.

FencR creates a Stripe Standard account for your club. This means you have full access to dashboard.stripe.com using your own Stripe credentials. From there you can manage payouts, view disputes, and configure advanced Stripe settings.

Click the Manage in Stripe button on your Integrations page to open dashboard.stripe.com in a new tab.

Go to Integrations > Manage in Stripe to open dashboard.stripe.com for your connected account. Find the charge under Paymentsby payer name, amount, and date. If a refund webhook is ever missed, the invoice's Sync refunds from Stripe button pulls it in.

Click Refundon the charge in Stripe. You can issue a full refund or a partial refund. Stripe will debit the original payment method, send the payer Stripe's refund receipt, and your bank will be debited at the next payout cycle.

Within a few seconds Stripe sends FencR a webhook. FencR appends a credit line item to the matching invoice (described as Refund (ch_...)) and preserves the original line items so you keep a clean audit trail. Open the invoice in Dashboard > Invoices to see the running total reflect the refund.

Go to Club Settings > Getting paid (or Dashboard > Integrations) and add your Zelle handle. Enter the email address or phone number that your club's bank account is linked to in Zelle, plus a display name (for example, Westchester Fencing Club). Until a handle exists somewhere, Zelle is not offered as a payment option anywhere in the app.

If individual coaches collect their own Zelle payments (for example, private lessons paid directly to the coach), each coach can register their own handle from Settings > Profile > Zelle. When you create an invoice for a session taught by that coach, you can route it to the coach's handle instead of the club's.

When creating an invoice, switch the payment method to Zelleand pick the recipient handle. The payer-facing email and the invoice page show the recipient's handle and the invoice reference so the payer can copy them into their banking app.

Rather than choosing per invoice, a plan can be set to collect by Zelle every time. In the plan editor, under How you'll get paid, tick Zelle, star it as the method invoices use, and pick which handle receives it. Every invoice that plan generates routes there automatically.

You can also collect by Zelle without publishing the handle: turn off show the handle on the invoiceand the member's copy leaves it out, while routing, your own view, and mark-as-paid all work exactly as before. Whatever was set when the invoice went out is frozen onto that invoice, so editing the plan later never rewrites an invoice a member already has.

Once you confirm the funds in your bank account, open the invoice and click Mark as Paid. The invoice moves to Paid and the payer gets a receipt notification.

When you create a plan in Dashboard > Club Plans and Stripe is connected, FencR automatically creates a corresponding Stripe Price. This is required for automatic billing.

Assign the plan to an athlete from their profile or during invoice creation. When an athlete subscribes, they are redirected to a Stripe Checkout page where they enter their card or bank account details.

Stripe charges the athlete (or their parent for minors) on each billing cycle. FencR receives a webhook notification from Stripe and automatically marks the corresponding invoice as paid. No manual intervention is needed.

If a payment fails (expired card, insufficient funds), Stripe retries according to its smart retry schedule. FencR sends the payer an in-app notification and email alerting them to update their payment method.

When an athlete's subscription is cancelled (either by the admin or the athlete), it remains active until the end of the current billing period. FencR updates the subscription status automatically via Stripe webhooks.

If the plan has a fixed Plan length (say 10 cycles for a season), nobody has to remember to cancel it. FencR schedules the end date when the athlete enrolls and tells Stripe to stop billing after the final cycle. Access and any remaining credits run to that date, then the subscription closes itself out. Plans set to Renews forever behave exactly as before and continue until somebody cancels.

Go to My Products > Create Product. Add a name, photo, price, product type (equipment, merchandise, food & beverage), and a category like Blades, Lamé, or Apparel. The live preview shows exactly what members will see.

Toggle Options & inventory on for anything that comes in sizes. Quick fill adds a whole size run in one click — adult sizes, shoe sizes, blade sizes, glove sizes. Each option tracks its own stock and can override the base price. Options can't be deleted once saved (their sales history stays) — use the eye toggle to hide one from members instead.

Every purchase notifies admins in-app and by email, and appears under My Products > Purchases with the buyer's name and a receipt. Hand the item over, then click Fulfill — or let the member confirm the pickup from their own receipt. Both are recorded with who confirmed and when.

The Inventorytab shows every option's stock with low-stock warnings. Open a product to see its inventory trend over time and a ledger of every change — sales decrement automatically at payment, restocks and corrections use the audited +/− controls, and each entry records who, when, and how many.

Go to Billing from your dashboard and open the History tab. You will see only your own invoices, along with their status (Sent, Paid, Overdue, Cancelled). Drafts are never shown to members.

When your club sends you an invoice, you will receive both an email and an in-app notification (the bell icon in the top bar). Click the notification to go directly to the payment page.

If your club has Stripe connected, click Pay Now on the invoice. You will be taken to a secure Stripe Checkout page where you can pay by credit card, debit card, or ACH bank transfer.

If the invoice is set to Zelle, the invoice page shows the recipient's Zelle handle and a payment reference to copy into your banking app. Once you have sent the transfer, click I've Sent Payment. The invoice moves to Awaiting Confirmation until your club confirms the deposit and marks it Paid.

Zelle invoices skip the card convenience fee, so the total on a Zelle invoice matches the subtotal shown in the invoice email.

After a successful Stripe payment, your invoice status updates to Paid automatically and you receive a receipt from Stripe via email. For Zelle, your club marks the invoice Paid manually once they confirm the funds in their bank account.

Tap a product to see photos, details, and options (sizes, blade lengths, and so on). Sold-out options are disabled. Have a question first? Inquire opens an email to the club.

Choose a quantity and hit Buy— you'll pay securely through Stripe with a card, Apple Pay, or Link. The club is notified immediately.

Your order appears under My purchases with a receipt and an order code. Show it at the club, take your item, and confirm the pickup — either you or a club admin can mark it picked up, and the receipt records the time.

When your child's club creates and sends an invoice, you receive an email and an in-app notification. The email includes the invoice number, amount, and due date.

Click the link in the email or navigate to Billing from your dashboard and open the History tab. You can see the full breakdown of line items, including session fees and plan charges.

Click Pay Now to open the secure Stripe Checkout page. Enter your payment details (credit card, debit card, or ACH bank transfer) and submit. ACH transfers often have lower fees.

All your paid and outstanding invoices are listed in the History tab of your Billing page. Use the status filter tabs (All, Sent, Paid, Overdue) to find specific invoices quickly.